Case Study: McKesson’s Change Healthcare App Challenge

Case Study: McKesson’s Change Healthcare App Challenge

Last fall, McKesson’s Change Healthcare group came to us with a challenge – Create an app that used the content from their new WordPress website.  Essentially, how can we have content updates made in one location make updates to mobile apps at the same time.   We had just finished upgrading their WordPress website and we were excited to see what we could accomplish for them next.

Change Healthcare McKesson Logo

The site update went well, and as in many cases, we had taken over where another team couldn’t finish.  We first fixed their issues, then made necessary updates, and finished the project launching their site in the time frame they wanted.  Next Change Healthcare wanted to follow it up with a mobile app that mirrored the new website.  No problem for us, but there was the requirement of making it easy on the content publishers/editors to update blog posts and pages on all platforms.Code of Conduct

Goal:  Create a mobile application to mimic the content and layout of the primary Change Healthcare WordPress site.

Challenges:  It was determined that a great option would be if the editors at Change Healthcare could update content in WordPress and it would simultaneously update the content in the mobile app.  We needed to find the path to have WordPress content updates trigger and share the data with the mobile apps. There were sister apps developed – one for Apple and the other Android, so the content must be pushed to those to apps after an update was made.

Solution:  iCita created a methdology, design and plan for the project.  We then implemented changes to the WordPress structure, and created mobile apps for both Android an iPhone.  Content is stored in WordPress and distributed to the apps when updates are made.

 

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Amazon Product SEO and Digital Marketing

Amazon Product SEO and Digital Marketing

Amazon continues to excel!  With the purchase of Whole Foods and the growth of Amazon Prime, companies with products need to have a presence and promote themselves on Amazon. Here are the pros and cons of using Amazon, but also how you need to start your digital marketing plan.

Pros of selling on Amazon: 

  • Do not need a website
  • They handle shipping
  • Handle customer interaction
  • 245+ Million users
  • 44% of online shoppers go directly to Amazon
  • Simplicity of selling on Amazon

Cons: 

  • They charge a variety of fees and these change based on product type
  • Lose control of customer experience
  • People can leave negative reviews
  • Monthly storage fees for products in their warehouses
  • Other fees such as inventory placement fees

What you need to do first:

Do a competitive analysis of top sellers.

  1. Look at their bullet points, titles, and messaging.
  2. Review pricing and understand how you can be competitive
  3. Sizes, colors and give variety.
  4. Sell in bundles
  5. Provide photos and videos to give user a good feel and confident in their purchase
  6. Look at competitor reviews and sales rank

What is Amazon SEO?

  • Optimization of individual products
  • Amount of sales and how recently
  • Reviews and how recent reviews are
  • Competition factor

Contact us for more information about Amazon SEO, Keyword Strategy, Paid Promotion, and Product Optimization.

Fundamentals of Keyword Research

Fundamentals of Keyword Research

Good keyword research and analysis is a cornerstone of any SEO strategy, yet it can be a daunting thing to learn.  People may find it intimidating due to the plethora of information available.  It is a big subject, but not as overwhelming as it at first appears.

Keyword research is not some arcane art, understandable only to those with a Masters in marketing.  Rather, it is something you can learn to do yourself, for every page or post you create.  There are many approaches to keyword research, but it all starts with understanding the fundamentals.  So let’s start with the ever-popular question:

What is Keyword Research?

Keyword research, in a nutshell, is about finding the words and search terms being used by the kind of visitors you wish to attract.  It’s about matching what you have to offer with what users are searching for.  Pretty simple, right?  Hold on to your hat!  Things will look a lot more complicated before they look simple again.

Guidelines for Keyword Research and Strategy Planning

Getting ranked for a keyword or key phrase, of course, depends on how many others are trying to rank for it.  That is why single-word keywords are the most difficult to rank for, while phrases of four words or more (also known as long-tail keywords) are much easier and typically yield higher conversion rates.  We’ll go into more detail on this later in the article.

Another major factor to consider is keyword search volume.  How many people are actually searching for it?  Just as too much competition on a popular search phrase is a bad thing, so is a phrase nobody is even searching for.

Keep in mind that getting ranked for a keyword or key phrase depends on how relevant the content is around it, and of course how well the search engine can understand it.  That’s called on-page-SEO.  Google has very sophisticated methods by which it analyzes a page.  It looks not only at keyword density, but for related words, and can analyze the quality of writing as well.  Having well-written copy with targeted content is imperative.  However, don’t get distracted from the main target – your customer.  It’s always best practice to write to the customer first, and the search engines second.

What you are promoting and what potential visitors may be looking for should always form the core of your keyword strategy planning.  This is an important point to consider carefully.

If you are promoting a product, for example, which has already been strongly promoted to the point of recognition, then certainly the product name would be a likely keyword.  However, good search engine marketing strategies seek to leverage the more generic terms which describe a product.  Ranking high for “Acme Soap Friend” would not be nearly as valuable as ranking high for “soap holder for shower.”

Anticipating questions is an excellent approach to keyword strategy.  As search engines become more and more sophisticated, users are learning to ask in more sophisticated terms.  Common search terms these days are not just simple phrases, but often in the form of a question.

Remember not to overlook your competitors.  Study the keywords they are trying to rank for.  Perhaps you want to try to outrank them, or maybe you can find something even better.  Staying on top of the keywords they are using can also yield peripheral information, such as early warning of a campaign or new product.

Keyword Research Techniques

The methods and tools businesses use to conduct their research vary greatly, and depend on many factors.  Business size is certainly a factor, but more important are things like business model and overall marketing strategy.  Generally, however, the process follows these general steps:

  • Brainstorm a list of all possible keywords related to your site and business
    • These are also known as seed keywords
  • Refine this list to those which are most relevant
  • Consider all variations of your keywords
  • From these keywords, create phrases (long-tail keywords)
  • Analyze your keywords using a tool like Keyword Explorer
    • Check the search volume of the keywords
    • Check the difficulty in ranking for the keywords
    • Research related search terms
    • Perform competitive keyword analysis to see your competitor’s most important keywords
  • Check your results over time to determine the effectiveness of your strategy

Remember that search volume for some keywords may vary due to season or other factors.  Effective tracking of results will greatly improve your understanding of which keywords are most beneficial to you.

Keyword Terminology

Here are some simple definitions of some of the jargon you will encounter in keyword research:

Head keywords

These are single-word keywords that are great in building your brand if you find a way to rank high for them.  However, head keywords are extremely competitive.

Body keywords

These keywords are a step narrower than the head keywords.  They’re mostly comprised of two or three terms.  Many searches consist of only two or three terms.  Body keywords are mainly targeted by established businesses that are well-known.

Long-tail keywords

Long-tail keywords, also known as key phrases, contain four or more words.  Competition is generally lower, and they are ideal for connecting newer sites to their target audience.  Typically, they also result in higher CTR because they are fairly specific.

Keyword Research Tools

One very popular tool is Google’s Keyword Planner.  However, it is only available through Google Ads, which is premium and will not suit everyone’s needs.

Rest easy, because there are many good keyword research tools that are free.  These can be great ways to explore and learn without investment.

Keyword Explorer is an excellent free tool.  Just using it and reading the documentation will teach you much of what you need to know.  It is packed with features often only available in premium versions of tools.  It is also part of the premium Moz Pro SEO analytics platform.

Keyword Tool is another highly promising free keyword research tool.  The free version of Keyword Tool generates up to 750+ long-tail keyword suggestions for every search term.  It’s easy to try out, because you don’t even need to create an account.

Google Search Console is certainly worth using as well.  With it you can learn a lot about which phrases are sending you the most traffic, the click-through-rates (CTR), and more.

There are certainly plenty more out there, some broad and some highly specialized.  Joshua Hardwick’s excellent article has some great suggestions, with useful details on what they do and how to use them.  Might we also suggest, ahem, a Google search?

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4 Easy Steps to Creating Content for an Account-Based Marketing Strategy

4 Easy Steps to Creating Content for an Account-Based Marketing Strategy

B2B marketing is currently being revolutionized by the onset of account-based marketing (ABM). Of course, we’ve heard of marketing being “revolutionized” before, so what’s different about ABM?

The true promise of ABM – deeper engagement at your most valuable target accounts, more cross-selling and up-selling opportunities within your existing accounts, and greater buy-in from all key stakeholders and decision-makers – is the holy grail of marketing. And it is only made possible by creating, developing, and leveraging high-quality account-based content (ABC).

Let’s take a closer look at exactly how to create, manage, and deploy truly effective account-based content.

PERSONALIZING CONTENT QUICKLY AND EFFECTIVELY WITH ACCOUNT-BASED CONTENT (ABC)

If traditional marketing is like sardine fishing with a wide net, account-based marketing is spearfishing for whales. It involves profiling and targeting the specific ideal accounts that are most likely to close and are most beneficial to your portfolio. But to target these accounts – and more specifically, to target the multiple key decision-makers and stakeholders at each level of the account that actually influence the decision whether or not to close the deal – you need highly granular specificity and insight into the account’s organization and hierarchy. Essentially, you need good market intelligence data…

Read more at Pardot.com

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CRM Best Practices

CRM Best Practices

Today, most companies have some form of software to help them keep track of and manage customers. And while it is important to have a system to capture customer data, especially in today’s multichannel retail world, having a database of customer names, contact information and purchase history is not enough. If you truly value your customers, you need to not just focus on customer management but on building long-term relationships.

  1. Make sure your customer data is reliable and up to date. A CRM system is only as good as the data that’s in it. So constantly make sure any data entered into your CRM system is accurate – and regularly review and scrub customer data, to eliminate redundancies.
  2. See that everyone who interacts with customers knows the history. It is important to have a detailed summary of the customer’s purchase history including dates, quantities and terms. Customers will often want to repeat a previous order and nothing looks as bad as not knowing what and when.
  3. Know how and where your customers are interacting with you. Today consumers can reach out to a company via email, social media, chat, bots, or the tried and true phone call. If [a] company really values [its] customers, [it] will be there.
  4. Understand where customers are in the purchase process/cycle.  “People buy when they’re ready to buy, not when you’re ready to sell,” says Clate Mask, cofounder and CEO, Infusionsoft, a provider of sales & marketing software. “By using a CRM tool to organize and analyze lead data, you can determine who is a hot lead, and who is in need of nurturing so you can guide them towards making a purchase.”
  5. Provide the personalization customers crave. Sending relevant, personalized emails based on timely and accurate customer data can increase click-through rates by up to 50 percent.
  6. Eliminate pain points. “Get serious about fixing the things that frustrate your customers,” says Robert Wollan, senior managing director, Accenture Strategy. “Over half of the top 10 most frustrating customer issues are the same as they were over a decade ago.  Customers actually make it easy for brands to identify frustrating experiences if they are paying attention and will do something about it.
  7. Don’t underestimate the value of human interaction. “Human interaction is a vital component of customer satisfaction, even [or especially] in the digital age,” says Wollan. “Eighty-three percent of U.S. consumers say they prefer dealing with human beings over digital channels to solve customer services issues and get advice.”
  8. Ensure that customer service representatives are well-trained. “The first line of contact for a customer’s service experience in a multichannel environment is a company’s customer service representatives,” says Lara Ponomareff, customer contact practice leader
  9. Have your sales, marketing and customer service departments share customer data. While it can take time to create a shared repository of data between sales and marketing [and customer service], you’ll gain the ability to understand your customer’s actions and preferences better than ever before [if you do].
  10. Be mobile. Implement customer support software that can be accessed across multiple devices, such as smartphones and tablets, to enable mobile support anywhere there is an internet connection.
  11. Follow up with customers. Follow-up is key to building a lasting customer relationship, and it doesn’t have to be a hassle.  Automating customer follow-up can deepen a customer relationship by allowing you to send timely and relevant information to the right people while you stay focused on running your business.

Donor Relationship Management Overview

Donor Relationship Management

Donor relationship management is the process of thoughtfully and proactively cultivating relationships with new donors and stewarding current donors in order to maximize donor retention, engagement and investment. It typically requires clear segmentation and prioritization of donors and leads to the formulation of clear goals and action plans for how the nonprofit will interact with a given donor segment to achieve desired results.

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